Step 1: Login to the prestashop admin panel.
Step 2: Using the top menu bar, hover over the Modules tab and select the Modules option.
Step 3: From the Modules list screen, scroll down until you find the module named Customer Follow Up. Click on the Install button located to the right of the module’s row.
Step 4: Once installed, you will see a successful installation message on the screen. From here click the link entitled Configure to continue to themodule configuration screen.
Step 5: You are now on the settings configuration screen for the module. This module allows you to set up four different categories of emails to be sent out.
Make the necessary changes for Cancelled Carts, Re-ordercategory,Best Customerscategory,Bad Customers category.
Step 6: Once you have configured your settings, select the Save button at the bottom of the screen.
Step 7: To send the emails you can run the link found at the top of the page at your discretion, or you can add it to the CronTab to have it run at regular intervals.